Shipping policy

Packed with care. Delivered with pride.

Every Omongo order is carefully packed and dispatched so your child's shoes arrive in perfect condition — ready to be worn and loved.

7 Business days for Orchid range delivery

2–3 Weeks for Sketchpad custom orders

100% Orders fully tracked from dispatch to door

Orchid range

Ready-to-ship shoes

Our Orchid collection is stocked and ready to go. Once you place your order, we process and dispatch within 1–2 business days.

Dispatch 1–2 days

Delivery 5–7 days

Total delivery time Within 7 business days

Carrier Fully tracked courier — SMS and email updates at every stage

Packaging Original branded shoe box, wrapped securely in Omongo packaging

Coverage Pan-India. International shipping available — costs shown at checkout

Order by Orders placed before 12pm IST are dispatched the same business day

Sketchpad range

Custom personalised shoes

Each Sketchpad pair is handcrafted specially for your child. Please allow additional time for design, production, and quality checks before dispatch.

Production 1–2 weeks

Delivery 5–7 days

Total delivery time 2–3 weeks from order

Production Handcrafted to your design — each pair is individually made and inspected

Packaging Special gift-ready Omongo box — perfect for presenting as a personalised gift

Coverage Pan-India. International shipping available — costs shown at checkout

Note Sketchpad orders cannot be cancelled once production has begun

1

Order confirmed

You'll receive an order confirmation email immediately with your order details.

2

Packed & dispatched

Your shoes are packed and handed to our courier partner.

3

Tracking shared

You'll receive a tracking link via email and WhatsApp as soon as it ships.

4

Out for delivery

Our courier will notify you on the day of delivery via SMS.

5

Delivered!

Inspect your order right away and contact us within 7 days if there's an issue.

Real-time updates at every stage

As soon as your order is dispatched, we'll send a tracking link via both email and WhatsApp. You can check your order status at any time — no need to log in or call us. Our courier partner updates the status at every stage of the journey, from our warehouse to your front door.

Order & status

Order confirmed

Packed & dispatched

In transit — you are here

Out for delivery

Delivered

Do you offer free shipping?

Shipping charges are calculated based on your location and shown at checkout. We aim to keep these as reasonable as possible.

Do you ship internationally?

Yes — we ship pan-India and internationally. Shipping cost and estimated delivery for international orders are shown at checkout. Duties and taxes may apply at destination.

Can I change my delivery address after ordering?

Address changes are only possible before dispatch. Contact us immediately at hello@omongo.in and we'll do our best to update it in time.

What if my order is delayed?

Occasional delays can occur due to courier issues, public holidays, or peak seasons. If your order is more than 2 days late, email us and we'll investigate immediately.